Return and Shipping

Exchanges and Credit Notes

We do not offer refunds or exchanges, except when a piece arrives damaged.

If your piece is damaged, report it to us within 24 hours of receiving it, and show us the damage with the piece in its original packaging. Once the damage is confirmed, we issue a credit note, valid for two weeks.

Pre-order and custom-made pieces are final sale.

Delivery Times

Within the UAE, we deliver your order in 2 to 5 working days.

Outside the UAE, the delivery time depends on the destination country. Our concierge confirms the expected date when you place your order.

If your piece is not in stock, it will be specially made for you, which may take 2 to 3 weeks. Our team confirms the delivery date once payment is received.

Every order is delivered fully insured, by our courier partner FedEx or our own courier, in tamper-proof packaging with the HASHI box and paper bag.

Delivery Charges

Delivery within the UAE is free.

Delivery outside the UAE is charged once per order. The fee depends on the destination country and is confirmed before your order is sent. To order for delivery outside the UAE, please contact our concierge.

International orders are sent once payment has been received.

Import Taxes and Duties:

Hashi ships the products from Dubai after completing all export documentation, however all shipments undergo on custom clearance in the country of destination. The custom clearance team of Fed-ex will complete all custom clearance formalities and if customer is liable to pay any import duty and taxes the same shall be informed to the customer before delivery. Customers need to pay such amount before the taking the delivery. It is thereby advice to all our customers to check or contact the authorities of your country to ensure their country’s import rules, duties and taxes before placing the order.

Important Notes:

The Recipient

We ask the customer to enter the correct details of the consignee or recipient’s name as stated in their photo identification approved by the Government and with their complete delivery address, nearby landmark, postal code and contact number for a hassle-free delivery.

To make sure that the delivery is safe and secured, the courier will require the recipient to provide any of their government recognized identity proofs to collect the product. Thus, during the process, the receiver is expected to cooperate with the agent by providing with original copies of identity proof.

The Delivery Location

We can only deliver the shipment to a residential or commercial location only as stated in the delivery address. Our couriers cannot deliver to any public places like malls, hotels, restaurants, hostel, on the road, etc.

If the recipient is unavailable during the time of delivery, our partnered courier will try to make 3 attempts to deliver the product. For instance, the recipient is still unreachable, the product will be returned to our office in Dubai, and return charges may apply.